Shipping Rates & Policies
Due to our long-standing relationship with the shipping companies we use and the volume that we represent with our numerous artists and mediums, we have been able to negotiate very competitive shipping rates. Most of our packages will ship domestically for between $9-$19, and even larger/heavier pieces typically falling in the $29-$49 range. Our volume gets us great rates on bulk/freight shipments as well.
If you have your own shipping or freight account (particularly for bulk orders) we would be happy to use your carrier and account number if you prefer. Please simply contact us in advance to arrange this.
Free Shipping Promotions: Free shipping will apply automatically in the shopping cart if the minimum requirements have been met. Free shipping applies strictly to Ground Shipping within the continental US, and for standard orders only. Free shipping offers cannot be combined with any other discounts or promotions, including holiday sales and bulk/wholesale orders, unless otherwise stated.
Where Do We Ship?
Short answer: WE SHIP WORLDWIDE! We have shipped to over 40 countries around the world, and counting. Canada, Australia, the UK, and the UAE have been some of our biggest international markets. The only potential roadblocks are shipping costs and import/export requirements, but just let us know what you want and where you live, and we will get you a shipping quote accordingly.
How do We Ship Our Artwork?
Each piece is carefully padded, protected, wrapped and boxed by our gallery staff in preparation to ship. We ship via FedEx, UPS and USPS. We make sure everything that leaves our gallery or warehouse ships 100% insured in case of any accidental damage in transit
- If your package arrives with visible damage to the box itself, please photograph it before opening it. Always keep the packaging until after you have inspected the product. If there are any scratches, scuffs, dings or dents, please photograph everything and contact us immediately. The carrier will typically require the original packaging in order to inspect and approve an insurance reimbursement claim.
- If a canvas painting is very large and/or awkward, and is shipping overseas, you may request that we ship the canvas rolled up (rather than gallery wrapped) to save on postage. If this is the case, you may need to find a local art shop to stretch and mount your canvas for you.
- In the event of a return, the client will be required to cover the return shipping and insurance cost.
Please feel free to contact us for any additional questions, comments, concerns or special arrangements regarding our shipping methods and policies.
Damage Returns: We always ship 100% insured, so if the artwork gets damaged in transit, then a claim must be filed with the carrier as they will be held liable; if your order arrives damaged, please photograph the shipping label and the box (particularly any areas that show signs of mishandling, like smashed corners, creases, holes, excessive wear, etc) and contact us with the information so we can file a claim and get a replacement shipped to you immediately. Please do not ship any damaged goods back to us without contacting us first.
Clocks & Standard Size Prints: Please contact us within 30 days of receiving your order to initiate a return. If there was an error on our end (like we sent the wrong size/color/item, it arrived with manufacturing defects, etc) then we will cover the cost to return and/or replace it. If the return is due to personal preferences (such as size or color not working in your space, spouse didn't approve, or other 'Change of Heart' reasons) then the buyer would be responsible for the return shipping cost, and to ensure that it arrives to us without damage. The cost to repair any uninsured damage would inevitably be deducted from the refund.
Original and/or Oversized Artwork: Due to the difficulty in effectively shipping fine art and oversized prints (without sustaining damage) we try to discourage returns as often as possible. Fortunately we have a stellar reputation and rarely get requests, however if there has been a mistake on our end we will certainly make it right at no additional cost to you, or if there is another justifiable excuse for a return we will accept it if it is returned to us without damage.
PLEASE NOTE: Returns will not be accepted for custom orders.
How to Initiate a Return
Please contact us prior to sending your product back. We must be notified of your intent to return the product within 30 days of receipt. When you do ship it back, you must repackage the item just as safely and securely as it was when it was received, in the original packaging.
1305 Monmouth Ave.
Cincinnati, OH 45225