Shipping Rates & Policies
Due to our long-standing relationship with the shipping companies we use and the volume that we represent with our numerous artists and mediums, we have been able to negotiate very competitive shipping rates. Most of our packages will ship domestically for between $9-$19, and even larger/heavier pieces typically falling in the $29-$49 range. Our volume gets us great rates on bulk/freight shipments as well.
If you have your own shipping or freight account (particularly for bulk orders) we would be happy to use your carrier and account number if you prefer. Please simply contact us in advance to arrange this.
How do We Ship Our Artwork?
Each piece is carefully padded, protected, wrapped and boxed by our gallery staff in preparation to ship. We typically ship by UPS, but occasionally use USPS and FedEx as well. We make sure everything that leaves our gallery or warehouse ships 100% insured in case of any accidental damage in transit
- If your package arrives with visible damage to the box itself, please photograph it before opening it. Always keep the packaging until after you have inspected the product. If there are any scratches, scuffs, dings or dents, please photograph everything and contact us immediately. The carrier will typically require the original packaging in order to inspect and approve an insurance reimbursement claim.
- If a canvas painting is very large and/or awkward, and is shipping overseas, you may request that we ship the canvas rolled up (rather than gallery wrapped) to save on postage. If this is the case, you may need to find a local art shop to stretch and mount your canvas for you.
- In the event of a return, the client will be required to cover the return shipping and insurance cost.
Please feel free to contact us for any additional questions, comments, concerns or special arrangements regarding our shipping methods and policies.
Due to the difficulty in effectively shipping fine art (without sustaining damage) we try to discourage returns as often as possible. Fortunately we have a stellar reputation and rarely get requests, however if there has been a mistake on our end or if there is another justifiable excuse for a return, we will accept it if it is returned to us without damage. We always ship 100% insured, so if the artwork gets damaged in transit, then a claim must be filed with the carrier as they will be held liable - please photograph the box with the damage and contact us with the information.
PLEASE NOTE: Returns will not be accepted for custom orders.
How to Initiate a Return
Please contact us prior to sending your product back. We must be notified of your intent to return the product within 10 days of receipt. When you do ship it back, you must repackage the painting just as safely and securely as it was when it was received, in the original packaging.
Modern Crowd - Attn: Returns
3602 Eastern Ave
Cincinnati, OH 45226